Shipping policy

/* ============================================================ Kindoly — Shipping & Delivery 配色沿用 footer: 深绿 #102413 / 蜜糖琥珀 #E8BE63 2026-09 修订 1. Step 01 处理时长 1–2 个工作日 -> 1 个工作日 2. 合计时效 4–7 -> 3–5 个工作日 产品页、买盒区、页脚、顶部公告条全部写的是 "3–5 business days",只有这一页写 4–7。运输时效 属于交易条件,Merchant Center 会核对,站内不能有 两个版本。 注意:处理 1 天 + 配送 3–5 天严格算是 4–6 天,与 "3–5" 并不完全吻合。这里选择改这一处而不是改全站 六处,因为 3–5 是更通行的表述。如果实际履约确实要 4–7 天,就反过来做:保留 4–7,把其余各处改成 4–7。 承诺短于实际会直接变成客服投诉。 3. 客服时间 9am–6pm PST -> 9am–5pm MT 公司注册在丹佛,属山地时区。页脚与 Contact 页均为 Mon–Fri, 9am–5pm MT。同一站点两个客服时间是 Misrepresentation 审核会挑的那类不一致。 4. 免邮表述 "On every order — no minimum" -> "On every U.S. order — no minimum" 本页下方自己写了不发国际,地区选择器却列了 10 个 国家。不加限定的 "every order" 对那些国家构成过度 承诺。页脚已统一为 "Free shipping on all U.S. orders"。 ============================================================ */ .kdy-ship{ font-family:'DM Sans','Inter','Helvetica Neue',sans-serif; max-width:820px; margin:0 auto; padding:64px 24px 80px; box-sizing:border-box; color:#1A2E1D; -webkit-font-smoothing:antialiased; } .kdy-ship *{box-sizing:border-box} /* ===== 页头 ===== */ .kdy-ship-eyebrow{ font-family:'Sora',sans-serif; font-size:11px; font-weight:600; letter-spacing:1.8px; text-transform:uppercase; color:#8A7433; margin-bottom:12px; } .kdy-ship-title{ font-family:'Sora',sans-serif; font-size:40px; font-weight:600; letter-spacing:-.8px; color:#102413; margin:0 0 14px; line-height:1.15; } .kdy-ship-sub{ font-size:15px; line-height:1.7; color:rgba(26,46,29,.65); margin:0 0 40px; max-width:620px; } /* ===== 高亮卡片 (免邮) ===== */ .kdy-ship-hero{ background:#102413; border-radius:14px; padding:32px 28px; margin-bottom:44px; position:relative; overflow:hidden; } .kdy-ship-hero::before{ content:''; position:absolute; top:0; left:0; right:0; height:1px; background:linear-gradient(90deg,transparent,rgba(232,190,99,.4),transparent); } .kdy-ship-hero-grid{ display:grid; grid-template-columns:1fr 1fr; gap:28px; position:relative; z-index:1; } .kdy-ship-hero-item{} .kdy-ship-hero-label{ font-family:'Sora',sans-serif; font-size:10px; font-weight:600; letter-spacing:1.6px; text-transform:uppercase; color:#E8BE63; margin-bottom:10px; } .kdy-ship-hero-value{ font-family:'Sora',sans-serif; font-size:22px; font-weight:600; color:#fff; letter-spacing:-.4px; margin-bottom:6px; } .kdy-ship-hero-note{ font-size:13.5px; line-height:1.6; color:rgba(255,255,255,.6); } /* ===== 内容区块 ===== */ .kdy-ship-block{ padding-bottom:32px; margin-bottom:32px; border-bottom:1px solid rgba(16,36,19,.10); } .kdy-ship-block:last-of-type{ border-bottom:none; } .kdy-ship-h2{ font-family:'Sora',sans-serif; font-size:19px; font-weight:600; color:#102413; letter-spacing:-.2px; margin:0 0 14px; display:flex; align-items:center; gap:10px; } .kdy-ship-h2 .kdy-ship-dot{ width:6px; height:6px; border-radius:50%; background:#E8BE63; flex-shrink:0; } .kdy-ship-block p{ font-size:14.5px; line-height:1.75; color:rgba(26,46,29,.75); margin:0 0 10px; } .kdy-ship-block p:last-child{margin-bottom:0} .kdy-ship-block strong{ color:#102413; font-weight:600; } .kdy-ship-block a{ color:#8A7433; text-decoration:underline; text-underline-offset:2px; transition:color .2s ease; } .kdy-ship-block a:hover{color:#102413} /* 时效条 */ .kdy-ship-timeline{ display:flex; align-items:stretch; gap:0; margin:20px 0 6px; border-radius:10px; overflow:hidden; border:1px solid rgba(16,36,19,.12); } .kdy-ship-step{ flex:1; padding:16px 18px; background:#F7F5EF; position:relative; } .kdy-ship-step + .kdy-ship-step{ border-left:1px solid rgba(16,36,19,.10); } .kdy-ship-step-num{ font-family:'Sora',sans-serif; font-size:10px; font-weight:600; letter-spacing:1.4px; text-transform:uppercase; color:#8A7433; margin-bottom:6px; } .kdy-ship-step-val{ font-family:'Sora',sans-serif; font-size:15px; font-weight:600; color:#102413; margin-bottom:3px; } .kdy-ship-step-desc{ font-size:12.5px; line-height:1.5; color:rgba(26,46,29,.6); } .kdy-ship-total{ font-size:13.5px; color:rgba(26,46,29,.6); margin-top:12px; font-style:italic; } /* 注意事项小条 */ .kdy-ship-note{ background:rgba(232,190,99,.10); border-left:2px solid #E8BE63; border-radius:0 8px 8px 0; padding:14px 16px; font-size:13.5px; line-height:1.65; color:rgba(26,46,29,.75); margin-top:16px; } /* 联系块 */ .kdy-ship-contact{ background:#F7F5EF; border-radius:12px; padding:26px 24px; text-align:center; margin-top:8px; } .kdy-ship-contact-title{ font-family:'Sora',sans-serif; font-size:17px; font-weight:600; color:#102413; margin-bottom:8px; } .kdy-ship-contact p{ font-size:14px; line-height:1.7; color:rgba(26,46,29,.7); margin:0; } .kdy-ship-contact a{ color:#8A7433; font-weight:500; text-decoration:none; border-bottom:1px solid rgba(138,116,51,.35); transition:all .2s ease; } .kdy-ship-contact a:hover{ color:#102413; border-bottom-color:#102413; } /* ===== 移动端 ===== */ @media(max-width:749px){ .kdy-ship{padding:44px 18px 56px} .kdy-ship-title{font-size:30px} .kdy-ship-hero{padding:26px 22px;margin-bottom:34px} .kdy-ship-hero-grid{grid-template-columns:1fr;gap:22px} .kdy-ship-timeline{flex-direction:column} .kdy-ship-step + .kdy-ship-step{ border-left:none; border-top:1px solid rgba(16,36,19,.10); } }
Help Center

Shipping & Delivery

Everything you need to know about how and when your order arrives.

Every order
Free shipping
On every U.S. order — no minimum, no code needed.
Subscriptions
Always free
Every subscription order ships free, too.

How long it takes

We ship from our U.S. warehouse in Chicago, so most orders arrive within a few days.

Step 01
1 business day
We pack your order and hand it to the carrier.
Step 02
3–5 business days
Standard delivery once your order ships.

Most orders arrive within 3–5 business days.

Business days are Monday–Friday, excluding U.S. public holidays. Orders placed on a weekend start processing the next business day.

Where we ship

We currently ship to all 50 U.S. states. We don't ship internationally yet — but we're working on it.

Delivery to Alaska, Hawaii, and P.O. boxes may take a few extra days.

Tracking your order

As soon as your order ships, we'll email you a tracking link. You can also check the status anytime in your account.

If your tracking hasn't updated in more than 3 business days, email us and we'll look into it.

Still have questions?

Email hello@kindoly.com — we reply Monday–Friday, 9am–5pm MT.