Returns & Refunds
30-day happiness guarantee
Your pet's calm is our promise. If you're not completely satisfied, return your order within 30 days for a full refund — no questions asked.
1
Reach out
Email us at hello@kindoly.com within 30 days of receiving your order, and let us know you'd like a return.
2
We'll guide you
Our team will walk you through the simple steps to return your order.
3
Get your refund
Once processed, your full refund is issued to your original payment method.
What's covered
Our 30-day guarantee applies to all orders. Whether your pet didn't take to it or it simply wasn't the right fit, you're covered — even on opened products.
Refund timing
Once your return is confirmed, refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Questions about a return? Email hello@kindoly.com — we're always happy to help.