CONTACT US
A real person reads every message.
Questions about a product, an order, or whether Kindoly is right for your animal — write to us and we'll answer within one business day.
Send us a message
Use the form below and include your order number if you have one — it helps us answer in a single reply instead of three. Prefer email? Write to hello@kindoly.com and we'll pick it up the same way.
BEFORE YOU WRITE
You might find it faster here.
Where is my order?
Tracking is emailed as soon as your parcel leaves our Chicago warehouse. Most U.S. orders arrive in 3–5 business days. Sign in to see order status.
It isn't working for my pet.
Email us within 60 days of delivery for a full refund. You do not need to return the product. Read the refund policy.
How do I skip or cancel a subscription?
Manage it yourself any time in the subscription portal — skip, reschedule or cancel, with no fees and no phone call.
What's in it, and who tests it?
Full ingredients are on each product page. Every batch is tested by SGS, an independent laboratory, and the reports are published on our Safety & Testing page.
Kindoly products are intended for animal use only and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration. Consult your veterinarian before starting any new supplement, particularly if your pet is pregnant, nursing, or taking medication.