Contact Us
A real person reads every message.
Questions about a product, an order, or whether Kindoly is right for your dog or cat — we're happy to help.
Monday – Friday, 9:00 AM – 5:00 PM Mountain Time · We reply within 1 business day
Company
Kindoly LLC1725 Blake St, Unit 540
Denver, CO 80202
United States
Registered in the State of Colorado. This is our business address, not a returns address.
Orders & Shipping
- Ships fromChicago, Illinois
- Delivery3–5 business days within the United States
- Shipping costFree on all US orders, no minimum
- Track an orderSign in to your account
Before You Write
You might find your answer faster here.
Where is my order?
We email a tracking link as soon as your order ships. You can also sign in anytime to check its status.
It isn't working for my pet.
Email us within 60 days of delivery for a full refund — no need to send anything back. See our refund policy.
How do I skip or cancel a subscription?
Manage it yourself anytime in the subscription portal — skip, reschedule, or cancel with no fees.
What's in it, and who tests it?
Full ingredients are on each product page. Every batch is tested by SGS, an independent laboratory — see our Safety & Testing page.
Drops or soft chews — which should I choose?
Drops suit dogs and cats and offer flexible serving for specific moments; soft chews are an easy daily habit for dogs. Read our drops vs. chews guide.
Can I use Kindoly with my pet's medication?
Please check with your veterinarian first if your pet takes medication, has a health condition, or is pregnant or nursing. We're glad to send the full ingredient list for your vet.
Kindoly products are intended for animal use only and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration. Consult your veterinarian before starting any new supplement, particularly if your pet is pregnant, nursing, or taking medication.
Still need help? Send us a message.
Use the form below and include your order number if you have one — it helps us answer in a single reply.