Refund policy
.kdy-rt, .kdy-rt * { box-sizing: border-box; }
.kdy-rt {
background: #FAF7F2;
font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;
color: #1A3A28; padding: 64px 24px; -webkit-font-smoothing: antialiased;
}
.kdy-rt-inner { max-width: 720px; margin: 0 auto; }
.kdy-rt-eyebrow {
font-family: 'Sora', sans-serif; font-size: 11px; font-weight: 600;
letter-spacing: 2px; color: #1F5F3F; text-transform: uppercase;
}
.kdy-rt-title {
font-family: 'Playfair Display', Georgia, serif;
font-size: clamp(28px, 4vw, 36px); font-weight: 600; color: #1A2E22;
letter-spacing: -0.5px; margin: 12px 0 14px; text-transform: none;
}
.kdy-rt-lead {
font-size: 16px; line-height: 1.7; color: rgba(26,40,30,0.75);
margin: 0 0 32px; max-width: 600px;
}
.kdy-rt-steps { display: grid; gap: 12px; margin-bottom: 32px; }
.kdy-rt-step {
display: flex; align-items: flex-start; gap: 14px;
background: #FFFFFF; border: 1px solid rgba(31,95,63,0.12);
border-radius: 14px; padding: 20px 22px;
}
.kdy-rt-num {
flex-shrink: 0; width: 30px; height: 30px; border-radius: 50%;
background: #1F5F3F; color: #fff; font-family: 'Sora', sans-serif;
font-size: 14px; font-weight: 600; display: flex; align-items: center; justify-content: center;
}
.kdy-rt-step h4 { font-family: 'Sora', sans-serif; font-size: 15px; font-weight: 600; margin: 3px 0 4px; color: #1A2E22; }
.kdy-rt-step p { font-size: 14px; line-height: 1.6; color: rgba(26,40,30,0.7); margin: 0; }
.kdy-rt-section { margin-bottom: 26px; }
.kdy-rt-section h3 { font-family: 'Sora', sans-serif; font-size: 17px; font-weight: 600; color: #1A2E22; margin: 0 0 8px; }
.kdy-rt-section p { font-size: 14.5px; line-height: 1.7; color: rgba(26,40,30,0.72); margin: 0; }
.kdy-rt-note {
background: #FFFFFF; border: 1px solid rgba(31,95,63,0.12);
border-radius: 12px; padding: 18px 20px; font-size: 13.5px;
line-height: 1.6; color: rgba(26,40,30,0.65); margin-top: 12px;
}
@media (max-width: 600px) { .kdy-rt { padding: 48px 18px; } }
Returns & Refunds
30-day happiness guarantee
Your pet's calm is our promise. If you're not completely satisfied, return your order within 30 days for a full refund — no questions asked.
1
Reach out
Email us at hello@kindoly.com within 30 days of receiving your order, and let us know you'd like a return.
2
We'll guide you
Our team will walk you through the simple steps to return your order.
3
Get your refund
Once processed, your full refund is issued to your original payment method.
What's covered
Our 30-day guarantee applies to all orders. Whether your pet didn't take to it or it simply wasn't the right fit, you're covered — even on opened products.
Refund timing
Once your return is confirmed, refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Questions about a return? Email hello@kindoly.com — we're always happy to help.